TMR — by Tamar Melián / Legal information
Last updated: 15 September 2026.
1. Who we are
This store (tamarmelian.com) is run by Tamar Melián (“TMR”). You can write to us at any time through our Contact page. These terms complement our Legal Notice and our Privacy Policy.
2. Made-to-order products: every piece is unique
All our products are made to order, specifically for your purchase. We hold no stock: when you buy a piece, it is produced and printed especially for you at that moment. That is why every item is unique, and slight natural variations in colour, framing or finish may occur between units, inherent to on-demand printing. They are not defects: they are part of each piece’s one-of-a-kind character.
As there is no pre-existing stock, every order includes a production time before shipping (see section 4).
3. Prices and payment
All prices are shown in euros (€) with applicable taxes included. We accept PayPal, credit or debit card, Google Pay and Apple Pay. Payment is taken when you confirm your order.
4. Production and shipping
We ship to Spain and worldwide. As items are made to order, every order goes through two stages:
- Production: approximately 2–5 business days.
- Transit: depends on the destination and is shown estimated in your cart before payment (roughly 3–6 additional business days for mainland Spain; the Canary Islands, Balearic Islands, Ceuta, Melilla and international destinations may vary).
Times are estimates and may vary during high-demand periods. You will receive tracking information by email when your order ships.
5. Right of withdrawal (14 days)
As a consumer, you have 14 calendar days from receiving your order to withdraw from the purchase without giving a reason, in accordance with Spanish and European consumer protection law.
To exercise it, contact us within that period through our Contact page, stating your order number; we will confirm the return address. The item must be returned unused and in its original condition. Return shipping costs are borne by the customer, except in the cases in section 6.
Once we receive and inspect the item, we will refund the amount paid for the product via the same payment method within a maximum of 14 days.
6. Faulty, damaged or incorrect items
We make every piece with the utmost care. If your order arrives faulty, damaged in transit or not matching what you ordered, write to us within 14 days of receipt through the Contact page, attaching photos. In these cases we cover the cost: we will send a replacement or refund you in full, whichever you prefer. You will not have to pay for the return.
7. Refunds
Refunds are issued via the same payment method used for the purchase. The time it takes to appear in your account depends on your bank or payment provider.
8. Applicable law and dispute resolution
These terms are governed by Spanish law. Should any issue arise, contact us first and we will try to resolve it. As a consumer, you may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.